Guide Staff in Triaging Calls About Severely Elevated BP

March 2020

How should your nursing staff handle patient calls about very high BP readings from a home monitor, pharmacy kiosk, etc?

Help them shift the focus from BP numbers to the patient...and avoid automatically referring to the ED for a BP above 180/120 mmHg.

Coach staff to ask about alarm symptoms of hypertensive EMERGENCY...chest pain, shortness of breath, vision changes, etc.

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